Shipping policy

Effective from: 28 July 2026

Provider: LAZAR PROJEKT d.o.o., Dragomelj 4, 1230 Domžale, Slovenia
Email: info@lazar-projekt.si
Telephone: +386 41 624 442

Courier for standard parcel deliveries: GLS
Tracking is included for standard parcel deliveries.

For oversized, heavy, long or otherwise demanding shipments, another suitable transport method may be used. The customer will be informed in advance about the delivery method.

Delivery areas and times

We deliver to Slovenia, Croatia and selected European Union countries that are available at checkout.

Countries outside the European Union and countries requiring customs procedures are currently excluded. Delivery to countries such as Serbia, the United Kingdom, Norway and Switzerland is not currently available.

Typical delivery times after dispatch are:

  • Slovenia – standard parcel delivery: 1–2 business days,
  • Slovenia – delivery of oversized and heavy items: 3–5 business days,
  • Croatia: 2–4 business days,
  • selected European Union countries: 5–10 business days, depending on the destination country.

Delivery times are estimates and begin after the order has been dispatched. They may be extended due to public holidays, increased delivery volumes, weather conditions, an incorrect address, failure to accept the shipment or other circumstances beyond the provider’s direct control.

Delivery costs

The cost of standard delivery depends on the total weight of the order and the destination country. The final available delivery charge, including VAT, is displayed in the cart or at checkout.

For products classified in the online store as oversized and heavy items, a special flat delivery charge applies within Slovenia:

  • delivery of oversized and heavy items within Slovenia: EUR 30.00 including VAT.

The flat-rate charge is applied once at checkout per order or for the relevant group of products assigned to the special shipping profile.

If an order contains products from different shipping profiles, such as a standard parcel item and an oversized or heavy item, Shopify may combine or add together the applicable delivery charges at checkout.

Delivery outside Slovenia

For orders delivered outside Slovenia with a total weight of up to 10 kg, delivery costs for products suitable for standard parcel delivery are calculated automatically at checkout according to the destination country and total order weight.

For orders delivered outside Slovenia with a total weight exceeding 10 kg, transport costs are calculated individually.

An individual quotation is also required, regardless of order weight, for oversized, long, heavy, fragile or otherwise demanding products that are unsuitable for standard parcel delivery.

Before placing such an order, please contact us at info@lazar-projekt.si and provide:

  • the product name or a link to the product,
  • the required quantity,
  • the delivery postcode and town,
  • the destination country.

After checking the total weight, dimensions, required number of packages and delivery location, we will send you an individual transport quotation and instructions for completing the order.

If the system does not display a delivery option for the selected country or ordered products, the order cannot be completed using automatic delivery. In this case, please contact us for an individual quotation.

Delivery to a GLS Parcel Locker or Parcel Shop

Delivery to a GLS Parcel Locker or Parcel Shop is available only when this option is offered at checkout and when the product and package comply with the permitted dimensions and weight for the selected delivery method.

Products or packages exceeding the permitted dimensions, weight or girth cannot be delivered to a GLS Parcel Locker or Parcel Shop.

For such products, delivery to an address, delivery of oversized and heavy items or individually arranged transport may be available, depending on the size, weight and delivery location.

If the selected delivery method is not feasible due to the product’s dimensions, weight or type, we reserve the right to contact the customer and propose another suitable delivery method.

Collection

Collection is available at the following address:

LAZAR PROJEKT d.o.o.
Dragomelj 4
1230 Domžale
Slovenia

Collection is normally available from Monday to Friday between 8:00 a.m. and 4:00 p.m. Other collection times may be arranged in advance.

An order may be collected only after you have received confirmation by email or telephone that it is ready for collection.

Collection does not constitute a visit to a conventional retail shop. Viewing or purchasing products directly without a previously placed order and confirmed arrangement is not available.

At checkout, collection is intended for orders placed on the Slovenian market. For orders with a destination country outside Slovenia, collection is normally not displayed as an available option.

Products with delivery restrictions

Some products cannot be shipped using standard GLS parcel delivery. This mainly applies to:

  • oversized, long or heavy products,
  • products exceeding the permitted dimensions, weight or girth for standard parcel delivery,
  • fragile products,
  • custom-made or made-to-order products,
  • products requiring special packaging or transport due to their nature.

Such products may be marked or classified in the online store under one of the following categories:

  • Collection only,
  • Delivery of oversized and heavy items,
  • Special delivery by arrangement.

For products assigned to the “Delivery of oversized and heavy items” shipping profile, special delivery within Slovenia is available at checkout at a flat rate of EUR 30.00 including VAT. The estimated delivery time after dispatch is 3–5 business days.

For delivery of such products outside Slovenia, transport costs are calculated individually, regardless of the product or order weight.

If the cart contains a product marked “Collection only”, the system will display only the collection or delivery methods that are actually available for the entire order.

For certain products, pallet transport, dedicated transport or another suitable delivery method may be arranged in advance. In this case, the customer will receive an individual quotation.

If the selected delivery method is not feasible due to the product’s dimensions, weight, characteristics or delivery classification, we reserve the right to contact the customer and propose:

  • another suitable delivery method,
  • an individual transport quotation,
  • collection or
  • cancellation of the order with a refund of any payment already received.

Orders packed in several packages

Due to the total weight, dimensions or protection requirements of the products, an individual order may be dispatched in two or more separate packages.

For standard or flat-rate delivery within Slovenia, the customer is charged the delivery amount displayed at checkout, even when the order is divided into several packages for preparation and safe transport.

For individually arranged transport, the quotation takes into account the actual number of packages, their dimensions and weight, and the delivery location.

Failed delivery or incorrect address

If delivery is unsuccessful due to an incomplete or incorrect address, the recipient being unavailable, refusal of the shipment or failure to collect it, we will contact the customer to agree on the next steps.

Any additional costs for redelivery, changing the address or returning an uncollected shipment are payable by the customer when the reason for the failed delivery is not attributable to the provider or carrier.

Damaged shipments

Please inspect the package upon delivery. If the package is visibly damaged, refuse it or complete a damage report together with the delivery driver.

If damage is discovered after delivery, please send us the following as soon as possible, preferably within 24 hours of receipt:

  • photographs of the outer packaging,
  • photographs of the internal protective packaging and damaged product,
  • the order number,
  • a brief description of the damage.

Please send the documentation to info@lazar-projekt.si.

Returns and complaints

Information about the right to withdraw from the contract, applicable deadlines, exceptions, exchanges, returns and complaints is provided in the Returns and Complaints Policy.